Frequently Asked Questions

Typically required documents include:

• ✓Commercial Invoice — with declared value
• ✓Packing List — itemized contents
• ✓Bill of Lading (sea) or Air Waybill (air)
• ✓Certificate of Origin — if required

Our team will advise on exact requirements for your specific shipment and destination.

Transit times vary by destination (port-to-port estimates):

Yes, we have licensed customs brokers in the UK. For other destinations, we work with our trusted agent network to ensure smooth clearance at both origin and destination.

Yes. We offer all-risk (ICC-A) and named perils cover for all shipment types. We recommend insuring all shipments. contact us for a quote tailored to your cargo value and route.

FCL (Full Container Load) means your cargo fills an entire container. LCL (Less than Container Load) means your cargo shares space with other shippers' goods, and you pay only for the space you use.

Yes we are certified for IATA dangerous goods (air) and IMDG (sea). Please declare all dangerous goods upfront so we can arrange compliant handling, proper documentation, and safe transport.

Use our Track Shipment tool on the website with your reference number, B/L, AWB, or container number. You can also contact your dedicated coordinator directly for real-time updates.

Yes. We manage the entire journey from supplier premises to the end-customer's address, including export customs, freight, import customs, and last-mile delivery all coordinated under one roof.

We typically require payment before cargo is released for new clients. For established clients, we offer credit terms. Contact our accounts team for detailed information about our payment options and terms.